Claim to insurance company
On the event that our insurance company has refused to accept an accident as such and we consider that it should have, or for any other valid reason we must refer the complaint to the customer service of the insurance company. It will have a period of two months since we filed the claim to communicate its decision.
If you do not want to go to the company you can go directly to the «Commissioner for the defense of the Insurance clients», which depends on the General Direction of Insurances regulated by law 44/2002.
One month after that we have been notified of the decision rejecting our claim by the company we can appeal directly to the General Directorate for Insurance and pension funds from the Ministry of Economy and Finance
At Iglesias & Asociados we have enough experience to advise you on the different steps, avoiding long waits and considerable loss of time.